B2C, or business-to-consumer, services refer to commercial transactions and interactions between businesses and individual consumers. These services are designed to meet the needs and preferences of individual customers rather than other businesses. B2C services cover a wide range of industries and sectors and they are often tailored to provide direct value to end-users.
B2C services are characterized by their focus on individual consumers and their ability to meet the diverse and often personalized needs of customers. Effective B2C services often involve understanding consumer preferences, providing convenient access and delivering a positive customer experience.
Parbati Courier and Cargo stands as a trailblazer in providing end-to-end logistics solutions in India, offering a seamless and comprehensive approach to the movement of goods from the point of origin to the point of consumption. Established in 2019, Parbati Courier and Cargo has redefined the logistics landscape by leveraging advanced analytics to optimize and personalize every phase of the logistical process.
At the core of Parbati Courier and Cargo's logistics solutions is the utilization of technology-enabled services through its web-based platform, PECS (Parbati Enterprise Cargo Services). This platform allows clients to efficiently track their orders online, receive scanned copies of Proof of Delivery (POD) via email, and stay informed through regular email updates on their consignments. The commitment to customer satisfaction is further demonstrated by five call centers equipped with a toll-free number, offering round-the-clock assistance across India. Additionally, SMS updates on mobile phones ensure constant connectivity with customers.
Parbati Courier and Cargo's excellence extends beyond technology to encompass a committed and reliable workforce, coupled with an unwavering dedication to perfection. As a leading name in Warehouse Management, International Freight Forwarding, Express Distribution Services, Supply Chain Solutions, Cold Chain Transportation Solutions, Custom Clearance, and e-Commerce Solutions, Parbati Courier and Cargo serves over 9000 customers, making it the preferred logistics partner for the top 10 companies in healthcare, engineering, automotive, and consumer durable industries. With its end-to-end logistics solutions, Parbati Courier and Cargo continues to play a pivotal role in shaping the logistics landscape in India.