Online tracking, in the context of shipping and logistics, refers to the capability for customers to monitor the status and location of their shipments in real-time through an online platform. This service is commonly provided by shipping carriers, courier services, and logistics companies to enhance transparency and improve customer experience. Online tracking is particularly prevalent in the e-commerce industry, where customers expect visibility into the journey of their packages from the point of origin to the final destination.
The benefits of online tracking for customers include increased visibility, the ability to plan for package receipt, and the assurance that their shipments are progressing as expected. For businesses, providing robust online tracking services can contribute to customer satisfaction, reduce customer inquiries, and build trust in the shipping process. Many major shipping companies and courier services offer online tracking as a standard feature to meet the expectations of today’s connected and informed consumers.
Parbati Courier and Cargo stands as a trailblazer in providing end-to-end logistics solutions in India, offering a seamless and comprehensive approach to the movement of goods from the point of origin to the point of consumption. Established in 2019, Parbati Courier and Cargo has redefined the logistics landscape by leveraging advanced analytics to optimize and personalize every phase of the logistical process.
At the core of Parbati Courier and Cargo's logistics solutions is the utilization of technology-enabled services through its web-based platform, PECS (Parbati Enterprise Cargo Services). This platform allows clients to efficiently track their orders online, receive scanned copies of Proof of Delivery (POD) via email, and stay informed through regular email updates on their consignments. The commitment to customer satisfaction is further demonstrated by five call centers equipped with a toll-free number, offering round-the-clock assistance across India. Additionally, SMS updates on mobile phones ensure constant connectivity with customers.
Parbati Courier and Cargo's excellence extends beyond technology to encompass a committed and reliable workforce, coupled with an unwavering dedication to perfection. As a leading name in Warehouse Management, International Freight Forwarding, Express Distribution Services, Supply Chain Solutions, Cold Chain Transportation Solutions, Custom Clearance, and e-Commerce Solutions, Parbati Courier and Cargo serves over 9000 customers, making it the preferred logistics partner for the top 10 companies in healthcare, engineering, automotive, and consumer durable industries. With its end-to-end logistics solutions, Parbati Courier and Cargo continues to play a pivotal role in shaping the logistics landscape in India.